* This is not a sales position. Sales candidates need not apply. *

 

This role is right for you if…

•You have a passion to actively seek out information in order to solve a strategic business goal

•You show mastery in your ability to analyze data and insights to execute clients’ needs into actionable tasks •You can think quickly and clearly on your feet in any business situation and actively communicate with your team to solve

•You are confident (yet humble), personable, accountable and growth oriented

•You enjoy working with smart people who love to take on new challenges

•You can celebrate wins, learn from losses and keep seeking ways to use your success for good

•You like the boutique agency feel and are comfortable with the “get it done” approach

Job Description:

We are looking for an industry leader to join our dynamic and growing client services team at Lever Interactive. The Director, Client Services leads a team responsible for driving value for clients from digital advertising campaigns and has unsurpassed knowledge of paid media channels (SEM, programmatic display, paid social, video, OTT, native, etc.) The Director, Client Services is the primary owner of Lever Interactive’s client relationships, developing the partnerships as necessary to increase our value and help build client success. The ideal candidate demonstrates exceptional problem-solving skills, can quickly identify growth opportunities, and has a history of achievements in an agency environment. As the client services team lead, the candidate should have unsurpassed management expertise, a knack for coaching individuals at all experience levels, and a strict approach for delivering high-quality deliverables under short deadlines.

 

Responsibilities:

•Oversees the entire portfolio of Lever Interactive clients by building and maintaining high-level client relationships and working with clients to create and deliver upon success metrics identified to drive value for the client and the agency

•Has full responsibility for the health and success of the clients, including the responsibility to staff client services personnel appropriately and efficiently, ensure deliverables are met with a high standard, and is the point of escalation for all clients

•Has a deep understanding of many industry segments/verticals and knows how to expertly navigate to answers when facing an unfamiliar industry

•Unsurpassed expertise on campaign management across multiple platforms– Google/Microsoft Ads, Facebook, Display, YouTube, Facebook, etc.

•History of managing large and complex client campaigns – ideally for small and national brands

•Expertise in navigating in-depth direct client conversations and representing the agency brand, mission, and values.

•As a member of senior management, has unrivaled skills at leading and mentoring client services team members at all skills levels, while owning training and onboarding of all team personnel to ensure the development of digital experts

•As the client advocate, ensures client services teams are working together to prevent or resolve challenges quickly

•Has a comfortability working with large client budgets and can help translate budgets into high performing strategy targets that ensure client success

•Works collaboratively with the Manager, Paid Media and SEO to ensure synergy between internal delivery teams

•Has experiencing working directly with vendors and agency partners

 

Required Qualifications:

•Bachelor’s degree

•5+ years of management experience leading client services or professional services experience within the digital marketing industry

•Great leadership skills and able to inspire a team to accomplish great results through consistent direction, goal setting, constant measurement and continuous improvement

•Experience managing remote teams

•Direct experience with multiple online exchanges, networks, SSPs, DSPs, or similar platforms for campaign management

•Excellent oral and written communication skills, experience communicating analytical or technical information to non-analytical or technical people

•Ability to influence and drive change across the organization and lead strategy planning and performance presentations

•Unsurpassed presentation skills and ability to identify and communicate success stories from data analysis and media performance, occasionally with short notice

•Self-motivated, self-starter that takes ownership of their group, driving their organization forward and implementing change when necessary

•Advanced application of the Microsoft Office Suite

 

Benefits:

•Competitive salary

•100% premium paid medical, dental and vision benefits for employees

•401K with a salary match

•Paid holidays

•Competitive vacation and personal time-off package

•Remote working

•Company donation match – you donate, we donate

•Time off for community service – because charity can’t always wait until evenings or weekends

The other, awesome benefits of working on our team (for a post-COVID world):

•Casual attire – yep, jeans to work every day

•Fully paid gym membership: onsite 8,000 square foot full gym with classes included

•Office treats – Unlimited snacks, bagel Wednesday, monthly all-company catered lunch, monthly birthday celebrations

•Employee Fun Fund – after hours play money

•Employee Referral Bonus – we like you, so we will probably like the people you know