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Director, Client Services

* This is not a sales position. Sales candidates need not apply. *

 

At Lever Interactive, we are a team of high-performance individuals – each contributing great work, strong integrity, and high morale. We are a growth-oriented organization that provides high-quality digital marketing services for some amazing clients (national brands, performance-driven).


This role is right for you if…

You have a passion to actively seek out information in order to solve a strategic business goal

You show mastery in your ability to analyze data and insights to execute clients’ needs into actionable tasks You can think quickly and clearly on your feet in any business situation and actively communicate with your team to solve

You are confident (yet humble), personable, accountable and growth oriented

You enjoy working with smart people who love to take on new challenges

You can celebrate wins, learn from losses and keep seeking ways to use your success for good

You like the boutique agency feel and are comfortable with the “get it done” approach

Job Description:

We are looking for an industry leader to join our dynamic and growing client services team at Lever Interactive. The Director, Client Services leads a team responsible for driving value for clients from digital advertising campaigns and has unsurpassed knowledge of paid media channels (SEM, programmatic display, paid social, video, OTT, native, etc.) The Director, Client Services is the primary owner of Lever Interactive’s client relationships, developing the partnerships as necessary to increase our value and help build client success. The ideal candidate demonstrates exceptional problem-solving skills, can quickly identify growth opportunities, and has a history of achievements in an agency environment. As the client services team lead, the candidate should have unsurpassed management expertise, a knack for coaching individuals at all experience levels, and a strict approach for delivering high-quality deliverables under short deadlines.

 

Responsibilities:

Oversees the entire portfolio of Lever Interactive clients by building and maintaining high-level client relationships and working with clients to create and deliver upon success metrics identified to drive value for the client and the agency

Has full responsibility for the health and success of the clients, including the responsibility to staff client services personnel appropriately and efficiently, ensure deliverables are met with a high standard, and is the point of escalation for all clients

Has a deep understanding of many industry segments/verticals and knows how to expertly navigate to answers when facing an unfamiliar industry

Unsurpassed expertise on campaign management across multiple platformsGoogle/Microsoft Ads, Facebook, Display, YouTube, Facebook, etc.

History of managing large and complex client campaigns – ideally for small and national brands

Expertise in navigating in-depth direct client conversations and representing the agency brand, mission, and values.

As a member of senior management, has unrivaled skills at leading and mentoring client services team members at all skills levels, while owning training and onboarding of all team personnel to ensure the development of digital experts

As the client advocate, ensures client services teams are working together to prevent or resolve challenges quickly

Has a comfortability working with large client budgets and can help translate budgets into high performing strategy targets that ensure client success

Works collaboratively with the Manager, Paid Media and SEO to ensure synergy between internal delivery teams

Has experiencing working directly with vendors and agency partners

 

Required Qualifications:

Bachelor’s degree

5+ years of management experience leading client services or professional services experience within the digital marketing industry

Great leadership skills and able to inspire a team to accomplish great results through consistent direction, goal setting, constant measurement and continuous improvement

Experience managing remote teams

Direct experience with multiple online exchanges, networks, SSPs, DSPs, or similar platforms for campaign management

Excellent oral and written communication skills, experience communicating analytical or technical information to non-analytical or technical people

Ability to influence and drive change across the organization and lead strategy planning and performance presentations

Unsurpassed presentation skills and ability to identify and communicate success stories from data analysis and media performance, occasionally with short notice

Self-motivated, self-starter that takes ownership of their group, driving their organization forward and implementing change when necessary

Advanced application of the Microsoft Office Suite

 

Benefits:

Competitive salary

100% premium paid medical, dental and vision benefits for employees

401K with a salary match

Paid holidays

Competitive vacation and personal time-off package

Remote working

Company donation match – you donate, we donate

Time off for community service – because charity can’t always wait until evenings or weekends

The other, awesome benefits of working on our team (for a post-COVID world):

Casual attire – yep, jeans to work every day

Fully paid gym membership: onsite 8,000 square foot full gym with classes included

Office treats – Unlimited snacks, bagel Wednesday, monthly all-company catered lunch, monthly birthday celebrations

Employee Fun Fund – after hours play money

Employee Referral Bonus – we like you, so we will probably like the people you know

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