Digital Account Manager


At Lever Interactive, we are marketing change agents – helping our clients, teammates and partners find the change they are seeking. We are a growth-oriented organization that provides high-quality digital marketing services for some amazing clients (national brands, performance-driven). Our main office is in Lisle and we have a satellite office in downtown Chicago.

This role is right for you if…

  • You have a passion to actively seek out information in order to solve a strategic business goal
  • You show mastery in your ability to analyze data and insights to execute advertisers’ needs into actionable tasks
  • You can think quickly and clearly on your feet in any business situation and actively communicate with your team to solve
  • You are confident (yet humble), personable, accountable and growth-oriented.
  • You enjoy working with smart people who love to take on new challenges.
  • You can celebrate wins, learn from losses and keep seeking ways to use your success for good.
  • You like the boutique agency feel and are comfortable with the “get it done” approach.

Ok… now the warm security blanket of a standard job description…

Job Description

Success for this role will be measured in terms of your ability to build strong relationships with your clients, develop data-driven digital media strategies, and meet annual client growth goals. The position may require some travel. This is an excellent opportunity for someone to make a significant contribution to a fast-growing company.

The successful candidate has mastered core client management competencies. They are an adviser and partner to the client at the senior manager and marketing/category director levels. They have developed a keen ability for managing client based multi-channel digital media campaigns. They are able to identify opportunities to grow the account and the client’s business. They are a leader in guiding and influencing both external and internal stakeholders. They understand and promote a 360 approach to marketing, audience engagement and industry innovation.

Responsibilities:

  • Acting as the primary day-to-day contact for clients
  • Understanding the essential dynamics, strategies and drivers of the client’s business
  • Being a liaison to multiple internal and external stakeholders to ensure integration across the business
  • Shaping and driving direction and activity on given client business; recognizes and advances big ideas
  • Monitoring, projecting and providing innovative solutions to issues
  • Demonstrating accountability for agency performance
  • Using Agency resources creatively to support client’s business
  • Foreseeing and identifying opportunities and formulating plans to manage and exploit them to drive/extend the business
  • Understanding and navigating the Agency matrix and client matrix
  • Ensuring overall quality of work on the business
  • Managing client expectations, objectives, and timelines
  • Recognizing and identifying solutions to resolve conflict situations (internally and externally)
  • Building and maintaining successful senior-level relationships at the client and within the agency
  • Acting as a resource to team members in assessing ideas and directions
  • Facilitating ideas from development to presentation to execution
  • Working with internal media teams to deliver integrated solutions from strategy and concept, through to execution, while adequately representing client interests

Experience/skill required:

  • 3+ years of client account management experience required with deep knowledge of paid search and social.
  • Familiarity in all aspects of digital media – SEM, display, programmatic, paid social, mobile, data analytics, communication, planning
  • Demonstrated solid senior-level client experience and ability to navigate complex client organizations required
  • Proven track record of leading major accounts and exceptional client service skills
  • Needs to be comfortable with ambiguity at times (both with clients and internally), be able to demonstrate flexibility, creative problem solving and critical thinking
  • Needs to be a team player, friendly, easy to work with. They need to be able to handle many different personalities both internally and externally.
  • Needs to have had experience in communications planning, and ability to articulate examples of strategic recommendations they’ve provided, or sold in to clients
  • Needs to be a self-directed, active learner who seeks out solutions to problems
  • Must be results oriented - will need to help develop value-add practices and processes of sharing results with clients
  • Proven ability to independently manage multiple priorities in a fast paced and deadline driven environment
  • Demonstrated ability in successfully managing agency retainers and revenue forecasting

Benefits:

  • Competitive salary
  • 100% premium paid medical, dental and vision benefits for employees
  • 401K with a salary match
  • 11 paid holidays
  • 2 week of paid vacation the first year and you start earning time immediately
  • Unlimited sick days
  • Flexible schedules
  • Work from Home Program – 1 day a week (applicable after 120 days of employment)

The other, awesome benefits of working on our team:

  • Casual attire – yep, jeans to work every day
  • Fully paid gym membership: onsite gym in complex, not a work-out room, an 8,000 square foot gym
  • Office treats – snack closet, Bagel Wednesdays, monthly all-company catered lunch, monthly birthday celebrations
  • Employee Fun Fund – after hours play money
  • Company matching donation – you donate, we donate
  • Time off for community service – because charity can’t always wait until evenings or weekends
  • Employee Referral Bonus – we like you, we will probably like the people you know

Apply Now!

To apply, please feel free to email us your resume at jobs@leverinteractive.com or use the form below.

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